FREQUENTLY ASKED QUESTIONS
Most pieces are designed in a relaxed or one-size fit. Detailed sizing and fit guidance is provided on each individual product page.
Selected garments are available with a custom fit option, allowing adjustments in length and waist measurements. Where available, this can be selected on the product page, with measurements added before checkout.
Yes. Most pieces are made to order as part of our slower production approach. This allows each garment to be created with care, while reducing unnecessary waste.
Please allow 10–14 working days for production before dispatch. Once your order has shipped, you will receive a confirmation email with tracking details.
Yes. We ship worldwide. Shipping costs and delivery estimates are calculated at checkout based on destination.
We use carefully selected natural and high-quality fabrics chosen for their comfort, durability, and longevity. Our linen is premium quality, and selected fabrics are organic and OEKO-TEX® certified for safety and reduced chemical impact.
Sustainability is considered throughout our process. We produce each garment to order, create pieces in-house, and select materials with care to reduce waste. Wherever possible, we prioritise natural and lower-impact fabrics. Our garments are designed to be largely plastic-free, with minimal use of functional components such as zips.
Standard pieces may be returned in accordance with our Returns & Custom Orders policy. Made-to-order garments with custom adjustments, such as altered lengths or waist measurements, are non-returnable unless faulty.
STILL HAVE A QUESTION?
If you can't find the answer you're looking for, we'd love to hear from you. Please visit our Contact page or email info@koutskouture.com, and we'll be happy to assist.