TERMS OF SERVICE
OVERVIEW
Welcome to Kouts Kouture.
Throughout this site, the terms “we”, “us” and “our” refer to Kouts Kouture. We operate this website and online store, including all related content, products, features and services (the “Services”), in order to provide a curated shopping experience.
By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree, you should not use this website or place an order.
ELIGIBILITY & ACCOUNT USE
By using this website, you confirm that you are legally permitted to use this site and place orders in your country of residence.
If you create an account or place an order, you agree to provide accurate, complete, and up-to-date information. You are responsible for ensuring that all information provided, including your contact and delivery details is correct.
You are responsible for maintaining the confidentiality of your account information and for all activity carried out through your account.
We reserve the right to refuse service, restrict or terminate accounts or cancel orders where necessary, including where information provided is inaccurate, fraudulent or where these Terms of Service have been breached.
PRODUCTS & DESCRIPTIONS
We aim to represent all products as accurately as possible.
However, please note:
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Colours may vary depending on screen settings and device type
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Natural fabrics may vary slightly between production runs
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Product descriptions and availability may change without notice
We do not guarantee that product appearance will be identical to what is displayed online.
ORDERS
When you place an order, you are making an offer to purchase.
We reserve the right to accept or decline any order at our discretion.
Your order is only confirmed once payment has been processed and you receive an order confirmation.
We may cancel or refuse an order if:
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Payment cannot be processed
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Product is unavailable
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There is suspicion of fraud or misuse
PRICING & PAYMENT
All prices are listed in GBP unless otherwise stated.
Prices may change at any time without notice but changes will not affect orders already confirmed.
You agree to provide valid and accurate payment information and authorise us to charge the full order amount including taxes and shipping where applicable.
SHIPPING & DELIVERY
All delivery times are estimates only and are not guaranteed.
Kouts Kouture is not responsible for delays caused by:
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Shipping carriers
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Customs processing
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External factors beyond our control
Once your order has been dispatched, responsibility for the parcel transfers to the shipping carrier.
MADE-TO-ORDER ITEMS
Many Kouts Kouture pieces are made to order.
Production begins after purchase and processing times may vary depending on demand.
Made-to-order and custom items may not be cancelled once production has started.
RETURNS & REFUNDS
All returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms.
Please refer to that policy for full details on eligibility and exclusions.
INTELLECTUAL PROPERTY
All content on this website — including images, designs, text, branding and product visuals — is the property of Kouts Kouture unless otherwise stated.
You may not copy, reproduce or distribute any content without prior written permission.
THIRD-PARTY SERVICES
We may use third-party services such as Shopify, payment processors and shipping providers.
We are not responsible for the content, policies or practices of third-party websites or services.
PRIVACY
Your personal data is handled in accordance with our Privacy Policy.
By using this site, you agree to the collection and use of your information as described in that policy.
PROHIBITED USE
You may not use this website for any unlawful, harmful or abusive activity.
This includes (but is not limited to):
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Attempting to hack or disrupt the website
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Copying or scraping content
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Misusing customer data
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Uploading malicious code or viruses
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Fraudulent or misleading activity
We reserve the right to restrict access to our services at any time.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Kouts Kouture is not liable for any indirect, incidental or consequential damages arising from the use of our website or products.
This includes loss of profits, data or other intangible losses.
INDEMNIFICATION
You agree to indemnify and hold harmless Kouts Kouture from any claims, damages or losses resulting from your breach of these Terms or misuse of the website.
CHANGES TO TERMS
We may update these Terms from time to time.
Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated Terms.
CONTACT
If you have any questions about these Terms, please contact: