Shipping policy
Shipping & Production Policy
Last updated: July 2, 2026
At Kouts Kouture, each piece is made with intention. Most garments are produced to order in small batches to reduce waste and support a slower, more considered approach to fashion.
Production Time
As our pieces are made to order, please allow up to 10–14 working days for production before your order is dispatched.
Production times may vary slightly depending on order volume or fabric availability, but we will always aim to complete your order as efficiently as possible while maintaining quality.
Shipping Times
Once your order has been completed and dispatched, delivery times are as follows:
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UK Standard Delivery: 2–4 working days
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International Delivery: 5–10 working days (varies by destination)
Please note that these timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
Occasionally, we may offer promotional or free shipping periods, which will be clearly stated on the website.
Order Processing
You will receive a confirmation email once your order is placed, and another email once your order has been dispatched.
Once your order has been handed to the courier, tracking information will be provided where available.
Delays
While we aim to ensure timely delivery, delays can occasionally occur due to:
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Courier disruptions
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Customs processing (for international orders)
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Peak seasonal periods
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External circumstances beyond our control
We are not responsible for delays caused by third-party carriers.
Customs & Import Duties
International customers are responsible for any customs fees, import taxes, or duties charged by their country upon delivery.
These charges are not included in your order total.
Lost or Delayed Parcels
Once an order has been dispatched, responsibility is transferred to the shipping carrier.
If your parcel is significantly delayed or appears lost, please contact us at:
We will support you in resolving the issue with the courier.
Contact
If you have any questions about your order or shipping, please contact: