Returns & Custom Orders

RETURNS & CUSTOM ORDERS

At Kouts Kouture, each piece is created with intention and care. As a slow fashion label, we encourage considered purchasing and a mindful approach to ordering.

Please review the policy below before placing your order.

RETURNS

We offer a 30-day returns window from the date your order is received.

To be eligible for a return, items must be:

Unworn and unused
In original condition
With all tags attached
In original packaging
Accompanied by proof of purchase

HOW TO REQUEST A RETURN

To initiate a return, please click on the button below:

Request a Return

Alternatively, you can contact us at:
info@koutskouture.com

If approved, return instructions will be provided. Items sent without prior approval cannot be accepted.

CUSTOM SIZING & ALTERATIONS

Many of our garments can be tailored to your requested measurements, including adjustments to length or waist, creating a piece that is made especially for you.

As these garments are customised:

They are non-returnable
They are non-refundable unless faulty or damaged

We kindly ask that you carefully review your measurements before placing your order. If you are unsure about sizing or require guidance, please get in touch before purchasing—we are always happy to help.

BESPOKE COMMISSIONS

Bespoke commissions are available on a limited basis for those seeking a truly personal piece. To preserve the integrity of the brand, I only accept commissions that reflect my design ethos: modest elegance, timeless silhouettes, premium natural fabrics, and thoughtful craftsmanship. Every enquiry is considered individually and I reserve the right to decline requests that do not align with these values.

Each bespoke garment is carefully designed and crafted to be cherished for years to come. As every piece is made exclusively for you, bespoke commissions are non-returnable and non-refundable unless your garment arrives faulty or damaged.

REFUNDS

Once your return has been received and inspected, we will confirm approval.

If approved, refunds are issued to your original payment method. Please allow up to 10 business days for processing, depending on your payment provider.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival.

If your item arrives damaged, faulty, or incorrect, please contact us immediately at:
info@koutskouture.com

We will resolve the issue as quickly as possible.

EXCHANGES

We want you to feel confident and happy with your purchase. If you have ordered a ready-to-wear piece and need a different size or colour etc, we are happy to offer an exchange.

To be eligible for an exchange:

Items must be returned within 14 days of delivery.
Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
Customers are responsible for the cost of returning the item, unless the item received is faulty or incorrect.
Exchanges are subject to availability.

The quickest way to exchange an item is to return your original order (if eligible) and place a new order separately once your return has been processed.

Please note that custom, made-to-order, personalised or altered pieces cannot be exchanged, as they are created specifically for you. This does not affect your rights if the item is faulty or there has been an error on our part.

We recommend checking sizing information carefully before ordering. If you are unsure about sizing, please contact us before purchasing and we will be happy to assist.