SHIPPING & PRODUCTION
At Kouts Kouture, each piece is created with intention. Garments are made to order to reduce waste and support a slower, more sustainable approach to fashion.
PRODUCTION TIME
As many of our pieces are made to order, please allow up to 10–14 working days for production before your order is dispatched.
Production times may vary slightly depending on order volume or fabric availability but we always aim to complete and dispatch orders as efficiently as possible while maintaining quality.
SHIPPING TIMES
Once your order has been dispatched, estimated delivery times are:
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UK Standard Delivery: 2–4 working days
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International Delivery: 5–10 working days (varies by destination)
Please note that these are estimates only and not guaranteed delivery times.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location.
From time to time, we may offer promotions such as free or discounted shipping, which will be clearly displayed on the website.
ORDER PROCESSING
You will receive an order confirmation email once your purchase has been placed.
A second email will be sent once your order has been dispatched, including tracking information where available.
DELAYS
While we aim to ensure timely delivery, delays may occasionally occur due to:
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Courier issues
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Customs processing (for international orders)
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Peak seasonal demand
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External circumstances beyond our control
We are not responsible for delays caused by third-party carriers.
CUSTOMS & IMPORT DUTIES
International customers are responsible for any customs duties, taxes or import fees charged by their country upon delivery.
These charges are not included in your order total.
LOST OR DELAYED PARCELS
Once your order has been handed to the courier, responsibility for the parcel transfers to the shipping provider.
If your parcel is significantly delayed or appears lost, please contact us at:
We will support you in investigating the issue with the courier.
MADE-TO-ORDER NOTICE
As a slow fashion brand, we do not hold large amounts of stock.
After your order has been placed, each piece is produced with care , ensuring minimal waste and a more intentional production process.
CONTACT
If you have any questions regarding shipping or your order, please contact: